First of all, the loss of the goods was caused by third-party staff during the container unloading process, not during our transportation. After understanding the situation, I have been actively gathering more evidence, hoping to use our years of experience and service to minimize your loss. In the end, we were able to secure the highest compensation allowed by the insurance company, in accordance with industry regulations. It’s important to note that the amount you mentioned differs from the actual value of the goods, and therefore does not meet the insurance company’s compensation standards. The reason the refund took a month is because we followed the proper refund process. Throughout this process, we have actively communicated with you and worked to resolve the issue.